About Company
Trident Plan Administrators is a Phoenix, Arizona based full service third party administrator. We have been in business since 1992 and enjoy an excellent reputation with our clients and business associates. Our customer service is considered to be of the very highest quality by both our clients and their members. We are certified third party administrators with most of the major quality reinsurers and in most cases where a reinsurer differentiates between TPA's that are merely approved and those that are "preferred" we are qualified under the preferred category. We achieve this rating with our reinsurers due to our exemplary performance in the management of our client's health plan's, as well as the speed and accuracy of our claims processing and eligibility functions. This preferred relationship frequently results in an additional discount on reinsurance rate quotes.
Tridents services are provided to employers and are offered the areas of:
- Self Funded Medical Plans
- Self Funded Dental Plans
- FSA Plans
- Section 125 Plans
- COBRA and HIPAA administration
Some of the services we can provide in relation to the administration of the above employee benefit plans are:
- Assistance in development of the Plan Documents
- Preparation and printing of the SPD Booklets
- Preparation of Plan members ID cards
- Placement of the Plan's Stop Loss coverage
- Pharmacy Benefit Management coordination
- Web based on line enrollment
- Web based member claims, eligibility and Plan benefit viewing
- Complete maintenance of all eligibility records
- Billing, collection and payment of all employee benefit premiums and expenses
- Access to PPO networks and their discounts
- Coordination of Utilization and Medical Case Management
- Adjudication and payment preparation of all claims
- Identification of and coordination of subrogation issues
- Preparation, filing and collection of stop loss claims
- Audits of eligibility information
- Individual client based reports and graphs
Our friendly and knowledgeable customer service staff answer all inquiries from providers or plan members regarding benefits, eligibility or claims status. We provide an 800 number and Spanish speaking staff. Our customer service mandate is to do anything reasonably possible to make our clients and their employees happy with the utilization of their benefit plans.
As a normal part of our administrative services we review our client's activity and constantly seek areas to improve both cost savings and member benefits. We are frequently in contact with our brokers, consultants and their clients reviewing their reports and suggesting plan changes and other actions.